The Balanced Scorecard in the Healthcare Industry: A Case Study
The performance measurement and management is an important process for decision-makers in any type of organization. One of the performance measurement tools available is the balanced scorecard, which provides a comprehensive set of financial and nonfinancial performance measures for the organizations to be strategy focused. This study discusses the balanced scorecard generally from theoretical views, and why it should be used by healthcare organizations. Moreover, the study is enhanced by performing a case study to examine the implementation process of the balanced scorecard by healthcare (orthopedics) company in the United States. This study suggests that though the balanced scorecard would be the right choice for many, including companies in the healthcare industry, it may not be the right choice for all. With the balanced scorecard being fairly young, it is the common perception that this approach will continue to be explored and efficiency will be improved on it in the future.
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