REVISION AND IMPROVEMENT OF THE HS CABLE NET INFORMATION SYSTEM
Through the cable internet speed levels incerased and prices decreased which led to great user satisfaction, however, still there are certain issues needed to be revealed in order to achieve a greater level of service quality and also to meet the consumer needs. The purpose of this project is to evaluate problem-solving solutions for the information system of the HS cable internet. After a brief analysis of the cable internet history and IS structure the project focuses on lacks and problems detected during the analysis, implementing new software applications with the aim of detecting and preventing problems the HS cable internet deals with. Beside problem detection and prevention another task was to accelerate the problem-solving process by implementing another application, related to the problem detection software, which will print intervention prescriptions on site fulfilled by the workers in charge. Implementing these ideas will also lead to a better operator-user relationship, since problems will be detected, prevented and solved in a quicker time frame.