Dublin Core
Title
PASSENGERS’ SATISFACTION IN COACH TRAVEL IN BOSNIA AND HERZEGOVINA - STUDY ON PERCEPTION OF UNIVERSITY STUDENTS IN SARAJEVO
Abstract
Abstract: Transportation of people was always very important aspect of human life. Today, there are many ways in which people can travel. This paper was occupied with coach travel, and passengers’ satisfaction in it in Bosnia and Herzegovina. A coach is a type of vehicle used for carrying passengers on excursions, touristic journeys and trips, and on other long distance journeys such as intercity or international bus lines. The goal of this study was to find out level of passengers’ satisfaction in coach travel in Bosnia and Herzegovina, and what is most important for passengers when they use coach travel services - is it price, speed, safety, comfort, or something else. Study was performed on perception of university students in Sarajevo, because they are representative sample of passengers’ population in Bosnia and Herzegovina. Focus of the study was on “on board experience”, which is actually experience of passengers while they are inside of the vehicle. Research clearly indicated what aspects of coach travel are most important for passengers, and also suggested some proposals that can make coach travel more competitive and attractive.
Keywords
Conference or Workshop Item
PeerReviewed
PeerReviewed
Date
2016-04
Extent
3306