Knowledge Management Processes in Thermal Hotels: An Application in Afyonkarahisar Province, Turkey

BAYTOK, Ahmet and SOYBALI, Hasan Hüseyin and ZORLU, Özcan (2014) Knowledge Management Processes in Thermal Hotels: An Application in Afyonkarahisar Province, Turkey. Journal of Economic and Social Studies, 4 (1). pp. 151-173. ISSN 1986 – 8502, doi: 10.14706/JECOSS11419

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Abstract

This study aims to analyze knowledge management (KM) processes in thermal hotels in Afyonkarahisar province in Turkey. Within the scope of this research, the KM processes applied in thermal hotels have been determined through conducting questionnaire surveys. Descriptive analyses of hotel managers’ views on KM processes were presented. Also, discriminant analysis was used to determine differences between participants’ views based on their demographic characteristics. As a result of the study, it was found that thermal hotels highly apply KM processes. Knowledge creation is the most applied KM process among others. In addition, it was found that informal communication should be encouraged in order to improve knowledge sharing.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Journal of Economic and Social Studies
Depositing User: Mrs. Emina Mekic
Date Deposited: 30 Apr 2014 08:43
Last Modified: 30 Apr 2014 08:43
URI: http://eprints.ibu.edu.ba/id/eprint/2401

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