The Balanced Scorecard in the Healthcare Industry: A Case Study

ŞENYİĞİT, Yigit Bora (2009) The Balanced Scorecard in the Healthcare Industry: A Case Study. In: 1st International Symposium on Sustainable Development, June 9-10, 2009, Sarajevo, Bosnia and Herzegovina.


*- Download (53kB) | Preview


The performance measurement and management is an important process for decision-makers in any type of organization. One of the performance measurement tools available is the balanced scorecard, which provides a comprehensive set of financial and nonfinancial performance measures for the organizations to be strategy focused. This study discusses the balanced scorecard generally from theoretical views, and why it should be used by healthcare organizations. Moreover, the study is enhanced by performing a case study to examine the implementation process of the balanced scorecard by healthcare (orthopedics) company in the United States. This study suggests that though the balanced scorecard would be the right choice for many, including companies in the healthcare industry, it may not be the right choice for all. With the balanced scorecard being fairly young, it is the common perception that this approach will continue to be explored and efficiency will be improved on it in the future.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Balanced scorecard, performance measurement, healthcare industry
Subjects: H Social Sciences > HB Economic Theory
Depositing User: Users 4 not found.
Date Deposited: 01 Feb 2012 13:09
Last Modified: 02 Mar 2012 09:56

Actions (login required)

View Item View Item