Investigating Patient-Doctor Communication And Perceived Health Service Quality

Sezgin, Irmak (2012) Investigating Patient-Doctor Communication And Perceived Health Service Quality. In: 3rd International Symposium on Sustainable Development, May 31 - June 01 2012, Sarajevo.

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Abstract

Despite medical technologies developed for diagnosis and treatment, medical care still depends on effective communication between the patient and the doctor that the doctor and the patient exchange information amongst. Effective patient–doctor communication is recognized as essential by health care providers and the patients for high quality medical care. Patient-doctor communication has been shown to be linked to improved patient outcomes. This paper researches the differences between the perceptions of patients and doctors about their communication and health care services. The research may determine the communication needs both from patients and the doctors. Examining differences between the perceptions of patients and doctors about their communication could lead to improve quality of health care services. As the focus of today’s health system is the patient, patient-doctor communication should be researched for improved health care outcomes. Communication in the delivery of health care services occurs between health care service providers and the patients, but this study is limited to patient-doctor communication. Keywords: health care sector, communication, health service quality, patient, doctor

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economics > Management Department
Depositing User: Users 173 not found.
Date Deposited: 17 Oct 2012 12:33
Last Modified: 17 Oct 2012 12:33
URI: http://eprints.ibu.edu.ba/id/eprint/1100

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