The Plus Value In Health Sector: Total Quality Management

The Plus Value In Health Sector: Total Quality Management

Aynur, Toraman

Abstract Total Quality Management (TKY) is a method which aims to obtain correct product and service initially and at the beginning of the process and to repeat this process over and over, to activate the organization as a whole, to make the organization gain the flexibility and competitive power. Total Quality Management brings the processes appealing to all activities under control and provides the continuation of service quality in each level. Hence, the hospital managements as they take humans into account as their first priority are to put the system of Total Quality Management into practice so that they can render this service as a value. This system will enable the hospitals to have more productive, efficient and competitive structure. The criterion that separates health sector from the others is the fact that it is directly related to the human life based service area. So, the health sector services are to be given utmost care and the service quality is to be as high as possible. That the service which is in the framework of Total Quality Management will make the hospitals institutionally successful and competitive is an undeniable fact. The objective of the study is to lay an emphasis on the importance of Total Quality Management for hospitals, and to create awareness, and to reveal the implicational differences with the other sectors as well. Keywords: Quality, Total Quality Management, Perceptional Service Quality

Conference or Workshop Item
PeerReviewed

2012-05-31

1097